ELLIVO INC. (hereinafter referred to as “we,” “us,” or “the Company”) values the privacy and protection of our customers’ personal information. This Privacy Policy applies when you visit, browse, or use our website, or purchase garden decor products and related services through our website. This policy outlines how we collect, use, store, protect, and disclose your personal information, as well as how you may manage your privacy rights.
- Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal Identification Information: Name, email address, phone number, and billing and shipping addresses.
Order Information: Items purchased, order number, transaction amount, order status, and records of returns or refunds.
Payment Information: Payment method, transaction status, and necessary payment verification details. Full payment card information is typically processed by third-party payment service providers.
Device and Browsing Information: IP address, browser type, device information, pages visited, website usage history, and cookie data.
Customer Communication Information: Information you submit via email, contact forms, or other customer service channels.
- How We Use Your Information
We collect personal information for purposes including:
Processing orders, collecting payments, and arranging the delivery of products.
Providing order confirmations, shipment tracking, and after-sales service.
Handling returns, refunds, exchanges, and customer inquiries.
Improving website functionality, product presentation, and the overall shopping experience.
Identifying, preventing, and investigating fraud, unauthorized transactions, and other security issues.
Sending promotional information and relevant notifications, subject to obtaining necessary authorization or compliance with legal requirements.
Fulfilling obligations under applicable laws and protecting our legitimate interests.
- Cookies and Similar Technologies
We may use cookies, pixel tags, and similar technologies to ensure the proper functioning of our website, remember user preferences, analyze website traffic, and enhance the shopping experience. You may manage or disable certain cookies through your browser settings; however, doing so may affect the functionality of some parts of our website. For cookies or tracking technologies that require consent by law, we will obtain such consent in accordance with applicable regulations.
- Information Sharing and Third-Party Services
We do not sell our customers’ personal information as an independent product. To operate our website and fulfill orders, we may, to the extent necessary, share relevant information with the following third parties:
Payment Service Providers: Used for processing payments, verifying transactions, and preventing fraud.
Logistics and Delivery Partners: Used for shipping products, delivering orders, and providing shipment tracking services.
Website Hosting and Technical Service Providers: Used for website maintenance, data storage, security, and technical support.
Analytics and Marketing Service Providers: Used—within the scope permitted by law—for website analytics, advertising measurement, and marketing services.
Legal or Regulatory Authorities: We may disclose information as required by law, in connection with judicial proceedings, or to protect our legal rights and interests.
Third-party service providers are expected to handle information in accordance with the nature of their services and applicable laws. Their own privacy policies may also apply to their data processing activities.
- Information Security and Data Retention
We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration. However, as no method of transmission over the internet or electronic storage is entirely secure, we cannot guarantee that information will be completely free from risk under all circumstances.
We retain personal information for as long as is reasonably necessary to fulfill the purposes described in this policy, taking into account requirements related to order processing, customer service, taxation, accounting, dispute resolution, and legal compliance. Once the retention purpose has been met, we will delete, anonymize, or otherwise dispose of the information in accordance with applicable law.
- Your Privacy Rights
Depending on the laws of your state and other applicable conditions, you may have the following rights:
The right to request information regarding the personal information we have collected, used, or disclosed.
The right to request access to, obtain a copy of, or correct your personal information.
The right to request the deletion of certain personal information, subject to exceptions permitted or required by law.
The right to opt out of certain types of targeted advertising, or the sale or sharing of personal information (where applicable).
The right to withdraw previously given consent or to opt out of receiving marketing emails.
The right to appeal the outcome of a privacy request, as provided for under applicable law.
To exercise these rights, please submit a request using the contact information provided in this policy. We may need to verify your identity, and we will respond within the timeframe required by applicable law. 7. California Consumer Privacy Rights
If the California Consumer Privacy Act (CCPA)—as amended, including by the California Privacy Rights Act (CPRA)—applies to us and our relevant processing activities, California residents may have the right to know what personal information is collected and how it is used; to request access to or deletion of their personal information; to correct inaccurate information; and to opt out of the sale or sharing of personal information (as defined by law) and certain targeted advertising activities.
We will not discriminate against consumers for exercising their privacy rights as permitted by law. Consumers may submit privacy requests via the following email address:
Privacy Request Email: privacy@ellivoinc.com
If we engage in the sale or sharing of personal information as defined under applicable law, we will provide the required opt-out mechanisms and other necessary privacy choices.
- Children’s Privacy
Our website and products are intended for a general audience and are not specifically directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that such information has been collected without appropriate authorization, we will take reasonable steps to delete it, as required by applicable law.
- Links to Third-Party Websites
Our website may contain links to payment platforms, social media, or other third-party websites. We have no control over the privacy policies, content, or security practices of these third-party sites. We encourage you to review the privacy policies of any third party before providing them with your personal information.
- International Data Processing
Depending on our service providers, technical infrastructure, and business operations, your personal information may be processed within the United States or in other countries and regions. We will take appropriate measures, as required by applicable law, to ensure that your personal information is processed lawfully.
- Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, or applicable laws. Updated versions will be posted on this page, with a new effective date indicated where appropriate. We encourage you to check this page periodically to stay informed about how we protect your personal information.
Thank you for trusting ELLIVO INC. We remain committed to protecting your personal information and providing you with a safe and reliable online shopping experience.