ELLIVO INC. is committed to providing reliable and convenient delivery services to our customers. This policy applies to garden decor, patio ornaments, outdoor decorative accessories, and other related products purchased through our website. Please review the following shipping and delivery terms before placing your order.
- Delivery Scope
We currently offer delivery services exclusively to addresses within the United States. Please ensure that you provide an accurate and complete shipping address during checkout, including the recipient’s full name, street address, city, state, and ZIP code. Certain remote locations, specialized addresses, or areas inaccessible for delivery may be subject to restrictions; please refer to the delivery options provided at checkout.
- Order Processing Time
Once your payment is successfully processed, we will begin preparing your order.
Order Processing Time: Typically 1–3 business days.
Shipment: Orders will be dispatched once processing is complete and payment has been verified.
Holiday/Peak Periods: Please note that order processing may take longer during weekends, U.S. federal holidays, or periods of high promotional activity.
The timeframes mentioned above are estimates for processing only and do not include the time required for the items to be in transit.
- Transit Time
Once an order has been shipped, the estimated transit time is as follows:
Standard Delivery: Typically 3–7 business days.
Estimated Total Delivery Time: Typically 4–10 business days, encompassing both order processing and transit time.
These timeframes are provided for reference only and do not constitute a guaranteed delivery date. Actual delivery times may vary based on the destination, weather conditions, carrier operations, holidays, or other uncontrollable factors.
- Logistics and Delivery Partners
To ensure your order arrives safely and efficiently, we may select appropriate third-party logistics and delivery service providers based on the destination, package specifications, and carrier capacity. These partners include:
USPS (United States Postal Service): Provides package transport and final-mile delivery services within their service network.
UPS: Provides package transport, shipment tracking, and delivery services.
FedEx: Provides package transport and related delivery services. The specific carrier for each order will be determined based on the circumstances; we do not guarantee that every order will be delivered by any one of the aforementioned logistics companies. The actual carrier used will be specified in the shipment notification or logistics tracking information.
- Shipping and Delivery Fees
Applicable shipping fees will be displayed at checkout, based on the items in your order, the delivery address, and the available shipping methods. If your order qualifies for free shipping under our published terms, the relevant discount will be applied in accordance with those rules.
Unless otherwise explicitly stated on the website, customers should verify the total cost of items, shipping fees, and applicable taxes as shown on the checkout page before submitting an order.
- Order Tracking
Once an order has been shipped, we will provide tracking information via email or another appropriate method, provided that the carrier offers such a service.
Please note that it may take some time for tracking information to be updated. If the tracking status remains unchanged for an extended period, we recommend checking the carrier’s official tracking page; if you still have questions, please contact us for assistance.
- Delivery Delays
While we strive to meet estimated delivery times, orders may be delayed due to factors beyond our reasonable control, such as severe weather, natural disasters, disruptions to transportation networks, carrier delays, public holidays, or other unforeseen circumstances.
In the event of a significant delay, we will assist in checking the status of your order and provide relevant updates where appropriate. Please note that estimated delivery times do not constitute a guaranteed delivery date.
- Incorrect Addresses and Delivery Failures
It is the customer’s responsibility to ensure that the delivery information provided at the time of placing an order is accurate. If you discover an error in the address, please contact us as soon as possible; however, please be aware that once an order has entered the processing or shipping stage, it may no longer be possible to modify the address.
If a package cannot be delivered due to an incorrect address, the recipient being unreachable, a refusal of delivery, or other delivery-related issues, the situation will be handled in accordance with the carrier’s policies, the specifics of the order, and applicable laws. Any costs incurred for re-delivery or the return of the shipment will be determined based on the circumstances and our relevant policies. 9. Lost or Damaged Packages, or Missing Items
If your package arrives visibly damaged, contains missing items, or is marked as delivered by the carrier but has not been received, please contact us as soon as possible. Please provide your order number, shipment tracking information, and any relevant photos or other supporting documentation.
We will assist in verifying the delivery status and address the issue in accordance with the specific circumstances, our applicable return and refund policy, and relevant laws. For cases involving damage during transit, incorrect items, or other issues that qualify for after-sales support, we will provide an appropriate resolution.
Thank you for choosing ELLIVO INC. We are committed to providing you with clear, reliable shipping information and a positive shopping experience.