Welcome to ELLIVO INC.! This website specializes in the sale of garden decor. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agreed to be bound by the following terms and conditions. If you do not agree to any part of these terms, please discontinue your use of this website.
- Products and Services
ELLIVO INC. is dedicated to providing a diverse range of garden decor products, helping customers create comfortable, aesthetically pleasing, and personalized outdoor spaces. While we strive to ensure that product images, descriptions, material specifications, and other product information are accurate, please note that variations in color or appearance may occur due to factors such as screen display settings, lighting conditions during photography, or differences between production batches.
To the extent permitted by law, we reserve the right to modify product information, adjust prices, limit purchase quantities, or discontinue the sale of specific items.
- Accounts and Customer Responsibilities
When using this website or placing an order, you agree to provide information that is truthful, accurate, complete, and kept up to date. If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
Please notify us immediately if you become aware of any unauthorized use of your account or any other security concerns.
- Pricing and Payment Terms
The prices displayed on the website at the time of order submission—as shown on the checkout page—shall apply. Unless otherwise explicitly stated, shipping costs, applicable taxes, and any other additional charges will be calculated and displayed during the checkout process.
We accept the payment methods listed on the checkout page. You must ensure that the payment method used is valid, authorized for your use, and legally compliant. Orders may be subject to payment verification; we reserve the right to suspend or cancel an order if payment fails, if there are clear errors in the provided information, or if the transaction is suspected to be fraudulent. We will notify you accordingly should such a situation arise.
- Billing Model: One-Time Purchase (No Subscription)
ELLIVO INC. operates on a one-time purchase model. When purchasing garden decor, you are only required to pay the amount specified at the time of checkout for that particular order.
Each order is an independent, one-time transaction.
We do not charge subscription fees, monthly membership dues, or annual renewal fees. There are no recurring charges or automatic renewal arrangements that take effect automatically as a result of these terms.
If a customer makes a subsequent purchase, the associated costs will be calculated separately based on the new order.
In the event of a refund, order cancellation, or other adjustment to charges, we will process the matter in accordance with our published refund policy and applicable law.
By submitting an order and completing payment, the customer agrees to pay the amount for the items listed in the order, as well as any applicable fees clearly disclosed at checkout.
- Order Confirmation, Modification, and Cancellation
Once an order is submitted, we will process the items based on the order information provided. An order confirmation notification does not necessarily mean that the items have been shipped.
If an order involves out-of-stock items, errors in pricing or inventory information, failed payment verification, or suspected fraud, we may contact the customer, cancel the order, or refund any payments already collected. Customers wishing to modify or cancel an order should contact us as soon as possible; once an order has entered the processing, packing, or shipping stage, it may no longer be possible to modify or cancel it.
- Shipping and Delivery
We primarily provide shipping services within the United States. Order processing times, estimated shipping times, delivery areas, and associated costs are governed by the shipping policy published on our website and the information provided at checkout.
We may partner with third-party logistics and delivery service providers to fulfill orders. Estimated delivery dates are for reference only; actual delivery times may be affected by weather, carrier delays, holidays, or other factors beyond our control.
Customers are responsible for providing an accurate and complete delivery address. Any delivery issues arising from incorrect addresses, incomplete information, or the recipient’s inability to receive the shipment will be handled on a case-by-case basis in accordance with applicable law.
- Returns and Refunds
Customers may request a return, exchange, or refund in accordance with our published return and refund policy. Items must meet the specified return criteria, and requests must be submitted within the designated timeframe.
In the event of product quality issues, damage during transit, or the receipt of incorrect items, please contact us promptly and provide your order details along with any necessary photographic evidence. Eligible requests will be processed in accordance with our applicable policies. The refund amount, responsibility for return shipping costs, processing time for refunds, and the scope of non-returnable items shall be governed by the website’s Return and Refund Policy and applicable laws. Nothing in these terms shall limit the rights to which consumers are entitled under the law.
- Intellectual Property
Unless otherwise stated, all text, product images, designs, logos, graphics, page layouts, trademarks, and other content on this website are the property of ELLIVO INC. or their respective rights holders and are protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, or otherwise use the website’s content for commercial purposes without the prior written permission of the relevant rights holder, except as expressly permitted by law.
The purchase of physical goods does not grant you ownership of, or a license for the commercial use of, the brand, trademarks, images, or other intellectual property associated with this website.
- Acceptable Use
You agree to use this website in a lawful and reasonable manner. You shall not:
Use this website to engage in fraudulent activities, illegal transactions, or any other actions that violate applicable laws.
Access the website’s systems, accounts, or backend data without authorization.
Interfere with the normal operation of the website, carry out malicious attacks, or distribute harmful code.
Copy, scrape, or commercially exploit content protected by intellectual property rights without permission.
Place fraudulent orders, provide false identity information, or abuse the return and refund process.
Engage in any conduct that infringes upon the rights of others or harms the legitimate interests of the company.
In the event of a violation of these terms, we may, in accordance with the law, take measures such as restricting access, canceling orders, suspending accounts, or seeking legal remedies.
- Product Use and Safety
Customers should use garden decor products in accordance with product instructions, warning labels, and reasonable safety requirements. For items that require installation, securing, or outdoor placement, please follow the specific product instructions to implement appropriate installation and protective measures.
Customers should select an appropriate environment for the intended use of the products and avoid improper installation, use beyond the intended purpose, or disregard for product safety warnings. For decorative items that may be exposed to strong winds, rain, snow, or other environmental factors, reasonable measures for securing and maintenance should be taken.
- Limitation of Liability
To the maximum extent permitted by applicable law, ELLIVO INC. shall not be liable for any indirect, incidental, special, or consequential damages arising from the improper use of products, failure to follow product instructions, interruptions in third-party services, or events beyond our reasonable control.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, nor does it affect any non-waivable rights that consumers may have under the law.
- Force Majeure
In the event that the processing or delivery of an order is delayed due to natural disasters, extreme weather, fire, public health emergencies, government actions, transportation disruptions, supply chain issues, or other events beyond our reasonable control, we will take reasonable measures to mitigate the impact.
To the extent permitted by law, we shall not be held liable for delays directly resulting from such uncontrollable events, though we will continue to fulfill our obligations as required by applicable law.
- Dispute Resolution
If you have a dispute regarding an order, a product, or our website services, we encourage you to contact us via email first so that we may attempt to resolve the matter through friendly consultation.
If a resolution cannot be reached through consultation, either party may seek recourse through a court of competent jurisdiction or another legitimate dispute resolution body, as provided by law. Arbitration shall only take place if both parties have validly consented to it or if it is required by applicable law. Nothing in these terms limits a consumer’s right to pursue litigation or other statutory remedies available under the law.
- Governing Law
These terms shall be interpreted and enforced in accordance with applicable federal law and the laws of the relevant state. Where matters are subject to state law, the laws of the state with appropriate jurisdiction shall apply, excluding any provisions that conflict with mandatory legal requirements.
Nothing in these terms is intended to exclude any mandatory rights that consumers may possess under applicable law.
- Amendments to Terms
ELLIVO INC. may update these terms to reflect business developments, adjustments to website functionality, or changes in laws and regulations. Updated terms will be posted on this page, along with the date of the latest update. Unless otherwise provided by applicable law, the updated terms shall apply to all subsequent use of the website and any orders placed after the date of publication.
By accessing or using this website and placing an order, you acknowledge that you have read and understood these terms and conditions.